To ensure that your package is properly delivered and you receive your shipment within the time frame advertised, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect shipping information.
Please allow 1 to 2 days (with the exception of weekends and holidays) to process your order. In peak periods, please allow up to 5 business days to dispatch your order.
Standard shipping time is 1 to 4 weeks from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on your location, delivery time will vary.
If you refuse any shipments from The Pet Heaven™, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it. You must address this with your local post office. We do not hold responsibility for packages that state to be delivered.
We do not issue refunds for packages that state being delivered.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.