Return Policy

Thank you for shopping with The Pet Heaven™.

 

If you are not 100% satisfied with your purchase, we're here to help.

 

 

CUSTOMER SUPPORT

 

Customer Support is available 24/7 at support@thepetheavenstore.com.

 

We do our very best to respond to support emails within 24 hours.

 

 

RETURN POLICY

 

Our products can be returned within 30 days of receiving the product.

 

To be eligible for a return, please make sure that:

1) The product was received within the last 30 days.

2) The product must be in a similar condition to when it was received. We can't refund completely destroyed goods.

3) You have the receipt, order confirmation or proof of purchase from ThePetHeavenStore.com.

 

We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

DAMAGED ITEMS

 

Accidents happen, and if you receive a damaged product, please notify us immediately.

 

 

INTERNATIONAL SHIPMENTS

 

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of Switzerland. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.

 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

 

 

CONTACT US

 

If you have any questions about our returns and refunds policy, please contact us at support@thepetheavenstore.com.